Leenix Nutrition believes in customer satisfaction and aims to provide a smooth shopping experience. Our cancellation and refund policy is designed with these principles in mind:
Cancellation Policy
Order Cancellation:
Cancellations are allowed only if the request is made within 7 days of placing the order.
Orders that have already been shipped cannot be canceled.
Non-Cancellable Items:
Cancellations are not accepted for perishable or consumable items like proteins, supplements, and health products.
However, we offer a refund or replacement if the product is proven to be defective or of poor quality.
Refund Policy
Damaged or Defective Products:
If you receive a damaged or defective item, please report it to our Customer Support Team within 7 days of delivery.
The item will be assessed, and if eligible, a replacement or refund will be provided.
Product Not as Expected:
If the product does not match the description or your expectations, please inform our customer support within 7 days of receiving the product.
After reviewing your complaint, an appropriate resolution will be provided.
Manufacturer Warranty Issues:
For items covered under a manufacturer’s warranty, kindly refer to the manufacturer for support or replacement.
Refund Processing Time:
Approved refunds will be processed within 6-8 business days and credited to the original payment method.
Contact Us
For any questions or to raise a request, please contact our Customer Support Team via email or phone. We’re here to help!
